Frequently Asked Questions
Where are your products made?
Every piece is made in our own workshop in Bhaktapur, Nepal, where we have woven textiles since 1991. Most pieces are handwoven on our handlooms by our team of women artisans. If a product is machine-made, we say so clearly in its description.
What materials do you use?
We work with yak wool, true yak wool, pashmina, silk, sheep wool, cotton, hemp cotton and Nabu (Bhutani Kapada). Our Dhaka products are woven entirely from cotton on traditional handlooms. Each product page lists its fibre.
Why does my piece look slightly different from the photo?
Because each piece is woven by hand, small differences in colour, weave and size are normal. They are part of what makes a handloom textile unique, not a defect.
How do I pay?
We currently accept cash on delivery or payment when you collect your order. For international orders, contact us and we will arrange a payment method with you.
Can I collect my order in person?
Yes. Choose workshop pickup at checkout and we will contact you when your order is ready to collect in Bhaktapur.
Do you ship outside Nepal?
Yes, on request. Message us on WhatsApp or use our contact form with your country and the items you want, and we will confirm shipping cost and delivery time. Import duties in your country are paid by the buyer.
Can I return or exchange an item?
Yes. Contact us within 7 days of receiving your order. Items must be unused, unwashed and in original condition. Faulty or wrong items are replaced or refunded in full. See our Terms and Conditions for details.
How should I care for my shawl or stole?
Most pashmina, yak wool and silk pieces should be hand washed in cold water with mild soap, or dry cleaned. Dry flat in the shade and do not wring. Follow any care note that comes with your product.
Do you sell wholesale?
Yes. Shops, designers and businesses anywhere in the world can order in quantity. Visit our Wholesale page to request our catalogue and price list.
Still have a question? Call +977 9851018432, message us on WhatsApp, or send an enquiry.