Last updated: 12 October 2026
These Terms and Conditions apply to every purchase and enquiry made through bhimsentextiles.com, operated by Bhimsen Textile, Bhaktapur, Nepal (“we”, “us”). By placing an order or using this website, you agree to these terms.
1. Our products
Our textiles are woven on handlooms in Bhaktapur. Because each piece is made by hand, small differences in colour, weave, size and pattern are normal and are part of the character of the product, not a defect. Colours on screen may look slightly different from the real item. Where a product is machine-made, we say so in its description.
2. Prices and payment
- All prices are shown in Nepali Rupees (NPR) unless stated otherwise.
- We may change prices at any time, but the price shown when you place your order is the price you pay.
- We currently accept cash on delivery or payment on pickup. Other payment methods will be listed at checkout when available.
- If a product is listed at a clearly wrong price because of an error, we may cancel the order and tell you before taking payment.
3. Orders
An order is confirmed only when we contact you to accept it. We may decline or cancel an order if an item is out of stock, if we cannot reach you to confirm, or if the order details appear incorrect. If we cancel, any payment you have made will be refunded in full.
4. Delivery and pickup
- Orders can be collected from our workshop in Bhaktapur. We will contact you when your order is ready.
- Delivery within Nepal and international shipping can be arranged on request. Costs and timeframes will be confirmed with you before dispatch.
- For international orders, import duties and taxes in your country are your responsibility unless we agree otherwise in writing.
5. Returns and exchanges
- If you are not happy with your purchase, contact us within 7 days of receiving it.
- Items must be unused, unwashed and in their original condition with any tags attached.
- Items made or altered to order cannot be returned unless they are faulty.
- Natural handloom variations (see section 1) are not considered faults.
- If an item arrives damaged or is not what you ordered, we will replace it or refund you in full.
6. Wholesale orders
Wholesale orders are agreed separately. Quantities, prices, deposits, production times and delivery terms will be set out in a written quotation or invoice, and those terms apply in place of sections 2 to 5 where they differ.
7. Care of your textiles
Please follow the care advice given with each product. Most of our pashmina, yak wool and silk pieces should be hand washed in cold water or dry cleaned. We are not responsible for damage caused by incorrect washing or use.
8. Website content
All photos, text and designs on this website belong to Bhimsen Textile and may not be copied or used for commercial purposes without our permission.
9. Privacy
We use your details only to process your order or answer your enquiry. See our Privacy Policy for more information.
10. Liability
Our responsibility for any product is limited to the price you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act of Nepal.
11. Governing law
These terms are governed by the laws of Nepal. Any dispute will be handled by the courts of Nepal.
12. Contact us
Bhimsen Textile
Bhaktapur, Nepal
Phone: +977 9851018432
Or use our contact form.